1. Purpose & Scope
At Chai AI (https://eng-chaiai.com/), we believe that intimate, creative, and intellectual conversations with artificial intelligence personas demand the highest standard of confidentiality. This Privacy Policy governs all interactions across our web portal, mobile interfaces, edge inference networks, and custom bot creation suites.
By accessing or using our services, you acknowledge the terms outlined herein. If you do not agree with our zero-compromise privacy framework, you may discontinue use or engage solely through our unauthenticated anonymous guest routing.
2. Information We Collect
We adhere to strict data minimization principles. The information we process is strictly restricted to what is technically necessary to stream conversational tokens and preserve your chosen storyline contexts:
- Account Information: When registering, you provide an email address, encrypted authentication credentials (hashed with salted Argon2id), and an optional public display handle. We do not require real legal names, phone numbers, or residential addresses.
- Conversational Prompt Inputs: Text exchanged between you and our neural personas is processed through dynamic GPU inference buffers to calculate next-token probability distributions.
- Persona Configuration Directives: If you design custom bots via our Bot Creator Studio, we store the metadata, behavioral system instructions, temperature configurations, and exemplar dialogues you define.
- Technical Telemetry: Anonymized HTTP headers, screen aspect ratios, and edge inference latency metrics are collected solely to route your queries to the nearest geographic compute cluster.
3. Neural Inference Privacy & Training Policies
A core pillar of Chai AI is the protection of user creative output. We explicitly differentiate between inference-time context processing and foundational model pre-training:
Zero Data Selling: We never monetize, package, or license user chat dialogues, roleplay scenarios, or private persona parameters to third-party advertisers, data aggregators, or corporate intelligence brokers.
Authenticated session dialogues are stored inside dedicated, cryptographically partitioned vector databases accessible only via your authenticated session key. Ephemeral guest dialogues are purged immediately upon WebSocket termination.
4. Local Storage, Cookies & Session Tokens
We use strictly functional cookies and HTML5 local storage keys to maintain your active authentication state, preserve interface preferences (such as dark-mode themes), and remember your selected AI companion across page reloads. For detailed technical disclosures regarding cookie lifecycles, please review our comprehensive Cookie Policy.
5. Third-Party Infrastructure & Disclosures
We do not sell personal information. Disclosures are limited to vetted infrastructure partners who operate under strict non-disclosure and security covenants:
- Cloud GPU Providers: High-performance edge compute centers that execute transformer forward passes under isolated virtual instances.
- DDoS & Security Mitigations: Distributed reverse proxies that protect our edge nodes against malicious traffic and brute-force credential stuffing attacks.
- Legal Compulsion: We disclose minimal records only when compelled by valid, binding United States federal court subpoenas or search warrants.
6. Data Retention & One-Tap Account Purging
You retain ultimate authority over your conversation archives on Chai AI. You may at any time:
- Erase individual character conversation threads directly from your chat sidebar.
- Clear local memory context caches without losing character configuration settings.
- Initiate a full and irrevocable account erasure from your profile dashboard, triggering an automated purge across all active shards and backup vaults within 72 hours.
7. Your Rights (CCPA, CPRA & GDPR)
Regardless of your geographic location, Chai AI extends comprehensive global data autonomy rights:
Right to Access
Request a complete JSON extract of all personas, configurations, and vector memory logs tied to your email.
Right to Erasure
Demand permanent deletion of all personal identifiers and conversation transcripts with zero clawback.
8. Security Controls & Encryption Standards
All data moving between your client browser and our distributed inference clusters is secured with TLS 1.3 cryptographic protocols utilizing SHA-256 ciphers. At rest, database partitions and vector embeddings are shielded with AES-256 encryption. Our engineering team conducts quarterly penetration tests and continuous vulnerability scanning.
9. Contact Our Data Protection Officer
For questions regarding this policy or to submit a formal CCPA/GDPR data subject request, contact our security council:
Chai AI Legal & Privacy Council
Target Geo: United States • English (en-US)
Direct Privacy Inquiry: https://eng-chaiai.com/